Just navigate to Recipients > Shared mailboxes to view all the management tasks for shared mailboxes. In fact, the EAC has a feature area devoted entirely to shared mailboxes. For details, see Create a shared mailbox.

In Exchange 2013, you can use the Exchange admin center (EAC) to create a shared mailbox in one step. In previous version of Exchange, creating a shared mailbox was a multi-step process in which you had to use the Exchange Management Shell to complete some of the tasks. Beginning in Exchange 2007, shared mailboxes became their own recipient type: In Exchange 2003 and earlier, shared mailboxes were just a regular mailbox to which an administrator could grant delegate access. Once that's done, users sign into their own mailboxes and then access the shared mailbox by adding it to their Outlook profile. To access a shared mailbox, users must first be granted Send As or Full Access permissions to the mailbox. As a result, users can't log into it them directly. Provides a generic email address (for example, or that customers can use to inquire about your company.Īllows departments that provide centralized services to employees (for example, help desk, human resources, or printing services), to respond to employee questions.Īllows multiple users to monitor and reply to email sent to an email address (for example, an address used specifically by the help desk).Ī shared mailbox is a type of user mailbox that doesn't have its own username and password. Shared mailboxes aren't supported on mobile devices.

Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view vacation time or work shifts. Learn about the Exchange shared mailbox in Microsoft Exchange Server 2013, the reasons to use them, and how to convert a delegated mailbox to an Exchange shared mailbox.Ī shared mailbox is a mailbox that multiple users can use to read and send email messages.

Exchange what is a shared mailbox